Need immediate assistance?
Contact GMS Travel Assistance toll-free at 1-800-459-6604 (Canada/USA), collect at +1-905-762-5196 (WhatsApp Accessible). If you’re outside Canada/USA, make sure to use the call out code for the country you’re in before dialing the collect number.
For claims submitted on or after November 1, 2025
Before you start: how to log in
- For TravelStar or VTC customers only: Use the primary email address associated with your account to log in.
- For Personal Health (PH), Replacement Health (RH), or Group policy customers only: Use your portal email address to log in.
- For customers with both PH/RH or Group and a TravelStar policy: Use your portal email address to log in.
- If you’re unable to log in or your account is tied to a broker email address: Please contact GMS to update your email on file before attempting to log in again.
Submit online (fastest)
- Submit your claim through Robin Assist using the online claim portal by clicking “Submit Claim Online” button above.
- Online submission is the fastest way to get started.
Or submit by email
- You can also email GMSAssist@robinassist.com to get started.
What happens next
- You’ll receive an email from the Robin Assist Claims Department confirming receipt of your claim.
- Note: If you included your email in your insurance application, Robin Assist may contact you by email about your claim. Please keep copies of all original bills, receipts, and other documents for your records.
Or submit your claim by mail
Robin Assist
Attention: Imaging Center
70 Talman Court
Concord, ON L4K 4L5
Get started with the form below.
- TravelStar Baggage Claim
For claims submitted before November 1, 2025
- Contact GMS.
- Email submission at @email.
- You can call us at 1.800.667.3699.
Or submit your claim by mail
GMS
Attn: Travel Claims
2055 Albert Street
PO Box 1949
Regina, SK S4P 0E3
A couple of things to keep in mind if you have a claim:
- You must submit any Baggage Loss, Damage, and Delay claims within 12 months of the date of incident.
- To make sure your claim is processed as fast and efficiently as possible, please complete the claim form in full and attach all required documents (listed on the form).
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GMS Travel Assistance is powered by Robin Assist.
Robin Assist is a world-class travel assistance and claims partner for GMS. They support customers worldwide 24/7 using the same GMS phone numbers and handle emergency medical claims along with TravelStar® Trip Cancellation, Interruption, and Baggage claims, working closely with our team to keep you informed at every step.