Around-the-clock care
GMS Care Network is our assistance program available to all Personal Health, Replacement Health, and Group Advantage customers. It's a network of virtual secure services that support whole health – physical, mental, and financial.
Virtual primary care
Meet with licensed Canadian general practitioner doctors by phone, text, or video. This telemedicine service is perfect for minor medical needs, digital prescriptions, and general questions. Care is available every hour of every day, as often as you need it. Plus, you own and manage your health record of these consultations.
Counselling and coaching
Help is only a click or a call away. On top of unlimited legal and financial consultations, you get access to five hours of individual counselling, couples counselling, health coaching, life or transition coaching, and career coaching.
Cognitive Behavioural Therapy (CBT)
A self-directed cognitive behavioural therapy (CBT) program designed to teach you how to change your life by changing your thoughts. Support your mental health from the comfort of your own home. You choose the pace!
If You're a GMS Customer
Log in to your My GMS account to access GMS Care Network services. You’ll find everything you need in your account’s Policies and Resources section.
Frequently asked questions (FAQs)
- Is the GMS Care Network confidential?
Yes. Protecting your personal information is something we take very seriously at GMS. We choose partners who share this commitment. GMS Care Network is offered through GreenShield Canada. You can find more information about their information and data security here.
- How many counselling sessions do I get?
Each person covered under your plan gets up to 25 hours of counselling and coaching. This includes five hours of individual counselling, five hours of couples counseling, and five hours for three different types of coaching: health, life or transition, and career. Plus, you get unlimited 30-minute legal and financial consultations.
- I’m not happy with my counsellor. Can I switch?
You sure can. It’s important that you feel comfortable with your provider. If that’s not the case, you can unmatch yourself and try someone else.
- If I hit my maximum number of sessions, can I stay on with my counsellor and pay as I go?
Yes, you can. You may also be able to submit your receipts for reimbursement as part of your GMS insurance plan. Contact us to find out your available benefits and provider eligibility.
- I already have a counsellor. Can I see them through the GMS Care Network?
Absolutely, if your therapist or counsellor is already a provider or is associated with the GMS Care Network. If not, we’re happy to refer you to someone who is. We can also send you instructions for joining our network that you can share with your therapist or counsellor.
GMS Care Network is provided by GreenShield™.