GMS is a secondary payor.

Please submit your claim through all other parties before submitting to us.

A few things to keep in mind if you have a claim:

  • You need to submit all Trip Cancellation and Interruption Insurance claims within 12 months of the date of incident.
  • You can submit a claim as soon as you’ve received a cancellation confirmation and refund decision from your travel supplier, credit card company, or auto plan.
  • If a travel supplier has offered you a voucher or credit for the total value of a cancelled trip, you cannot make a claim because this is considered a full refund.
  • To make sure we can process your claim as fast and efficiently as possible, please complete the claim form in full and attach all required documents (listed on the form).
Get started with the form below.
  • TravelStar Trip Cancellation & Interruption Claim

Submit your claim

Email Claim

Disputes over refunds and vouchers or credits should be directed to your travel service provider, transportation carrier, or to the Canadian Transportation Agency.

TIP: Submitting your claim by email will speed up processing time.

Or submit your claim by mail

GMS 
Attn: Travel Claims 
2055 Albert Street 
PO Box 1949 
Regina, SK S4P 0E3