Submitting Emergency Medical Coverage Claims

Experiencing an emergency?

Contact GMS Travel Assistance toll-free at 1.800.459.6604 (within Canada & the U.S.A) or collect at 905.762.5196 (from all other locations) If you're having trouble reaching us by phone, please email:

Step 1:

Before you submit your claim, gather your important documents like:

  • All itemized medical bills and prescription receipts
  • Provincial health card
  • Confirmation of your departure and return dates (i.e. airline tickets, gas receipts, etc.)
  • Proof of payment for any eligible medical expenses that you paid out of pocket i.e. credit card vouchers, cancelled cheques, etc. (if it was paid for in a different currency, please provide your credit card statement).

Remember to keep copies of all original bills, receipts and documents for your records.


Step 2:

Download the GMS Travel Emergency Medical Claim Form. A completed form must be submitted within 90 days of the illness or injury. 
For all claims, email completed forms to:  
Claims Email:

Once you submit your claim, you'll receive a confirmation email from the World Travel Protection Claims Department.

Prefer mail? Submit your claim package to: 

100 King Street West, Suite 5350 
Toronto, ON M5X 1C9