Submitting Emergency Medical Coverage Claims

Experiencing an emergency?

Contact GMS Travel Assistance toll-free at 1.800.459.6604 (within Canada & the U.S.A) or collect at 905.762.5196 (from all other locations) Make sure to use the call out code for the country you're in before dialing the collect number. If you're having trouble reaching us by phone, please email: assistance@wtp.ca

Step 1:

Before you submit your claim, gather your important documents like:

  • All itemized medical bills and prescription receipts
  • Provincial health card
  • Confirmation of your departure and return dates (i.e. airline tickets, gas receipts, etc.)
  • Proof of payment for any eligible medical expenses that you paid out of pocket i.e. credit card vouchers, cancelled cheques, etc. (if it was paid for in a different currency, please provide your credit card statement).

Remember to keep copies of all original bills, receipts and documents for your records.

 

Step 2:

Download the GMS Travel Emergency Medical Claim Form. A completed form must be submitted within 90 days of the illness or injury. 
 
For all claims, email completed forms to:  
Claims Email: travelclaims@wtp.ca

Once you submit your claim, you'll receive a confirmation email from the World Travel Protection Claims Department.

Prefer mail? Submit your claim package to: 

WTP
100 King Street West, Suite 5350 
Toronto, ON M5X 1C9