Experiencing an emergency?

Contact GMS Travel Assistance toll-free at 1-800-459-6604 (Canada/USA), collect at (905) 762-5196 (all other locations), or by email at @email. Make sure to use the call out code for the country you’re in before dialling the collect number.

A few things to keep in mind if you have a claim:

  • If possible, please call the GMS Travel Assistance line before getting treatment.
  • You need to submit all Visitors to Canada Insurance claims within 90 days of illness or injury.
  • To make sure we process your claim as fast and efficiently as possible, please fill out the claim form in full and attach all required documents (listed on the form).
Get started with the form below.

Submit your claim

Email claim

You’ll get an email from the WTP Claims Department confirming receipt of your claim.

Note: If you included your email in your insurance application, WTP may contact you by email about your claim. Please keep copies all original bills, receipts, and other documents for your records.

Or submit your claim by mail

World Travel Protection 
100 King Street West, Suite 5350 
Toronto, ON M5X 1C9

customer service representative

GMS Travel Assistance is powered by our friends at World Travel Protection (WTP).

WTP is a world-class travel assistance and travel claims management provider. They handle all aspects of visitors to Canada claims for our customers and work closely with our team at GMS to make sure you’re informed and cared for through every step of the claims process.