Experiencing an emergency?

Contact GMS Travel Assistance toll-free at 1-800-459-6604 (Canada/USA), collect at +1-905-762-5196 (WhatsApp Accessible). If you’re outside Canada/USA, make sure to use the call out code for the country you’re in before dialing the collect number.

For claims submitted on or after November 1, 2025

Submit Claim Online

Before you start: how to log in

  • For TravelStar or VTC customers only: Use the primary email address associated with your account to log in.
  • For Personal Health (PH), Replacement Health (RH), or Group policy customers only: Use your portal email address to log in.
  • For customers with both PH/RH or Group and a TravelStar policy: Use your portal email address to log in.
  • If you’re unable to log in or your account is tied to a broker email address: Please contact GMS to update your email on file before attempting to log in again.

Submit online (fastest)

  • Submit your claim through Robin Assist using the online claim portal by clicking “Submit Claim Online” button above.
  • Online submission is the fastest way to get started.

Or submit by email

What happens next

  • You’ll receive an email from the Robin Assist Claims Department confirming receipt of your claim.
  • Note: If you included your email in your insurance application, Robin Assist may contact you by email about your claim. Please keep copies of all original bills, receipts, and other documents for your records.

Or submit your claim by mail

Robin Assist 
Attention: Imaging Center
70 Talman Court 
Concord, ON L4K 4L5

Get started with the form below.

For claims submitted before November 1, 2025

Email claim
  • Submit your claim through WTP.
  • Email submission is the fastest way at @email to get started.
  • You can call us at 1.800.459.6604 and select option #3.
     

You’ll get an email from the WTP Claims Department confirming receipt of your claim.

Note: If you included your email in your insurance application, WTP may contact you by email about your claim. 

Please keep copies all original bills, receipts, and other documents for your records.

Or submit your claim by mail

World Travel Protection 
100 King Street West, Suite 5350 
Toronto, ON M5X 1C9

A few things to keep in mind if you have a claim:

  • If possible, please call the GMS Travel Assistance line before getting treatment.
  • You need to submit all Visitors to Canada Insurance claims within 90 days of illness or injury.
  • To make sure we process your claim as fast and efficiently as possible, complete the claim form in full and attach all required documents (listed on the form/portal).
  • All original bills, receipts, and other documents for your records.
customer service representative

GMS Travel Assistance is powered by Robin Assist.

Robin Assist is a world-class travel assistance and claims partner for GMS. They support customers worldwide 24/7 using the same GMS phone numbers and handle emergency medical claims along with TravelStar® Trip Cancellation, Interruption, and Baggage claims, working closely with our team to keep you informed at every step.