Submitting Immigrants & Visitors Insurance Claims

Experiencing an emergency?

Contact GMS Travel Assistance toll-free at 1.800.459.6604 (within Canada & the U.S.A) or collect at 905.762.5196 (from all other locations) If you're having trouble reaching us by phone, please email:

Step 1:

Before you submit your claim, gather your important documents like:

  • Physician's bills
  • Hospital bills
  • Prescriptions
  • Any medical records when you received treatment, complete copies of your medical records from the treating facility are required. This could include a copy of the emergency room report, admission and discharge summary report, or a written letter from your treating physician.

Remember to keep copies of all original bills, receipts, and documents for your records. A completed claim form must be submitted within 90 days of the illness or injury.

Step 2:

Download this medical claim form.

Once you've completed it, you can either send it in by email or mail.

Email your claim to: 

Or mail your claim package to:
World Travel Protection 
100 King Street West, Suite 5350 
Toronto, ON M5X 1C9

Please note, GMS Travel Assistance may send you an email about your claim if we have your email on record.