Submitting Immigrants & Visitors Insurance Claims

Step 1:

Before you submit your claim, gather your important documents like:

  • Physician's bills
  • Hospital bills
  • Prescriptions
  • Any medical records when you received treatment, complete copies of your medical records from the treating facility are required. This could include a copy of the emergency room report, admission and discharge summary report, or a written letter from your treating physician.

Remember to keep copies of all original bills, receipts, and documents for your records. A completed claim form must be submitted within 90 days of the illness or injury.

Step 2:

Choose how you would like to send in your claim.

Option #1 You can create an online account with our GMS Travel Assistance provider's - Allianz Global Assistance. You'll be able to upload your documents and track the status of your claim throughout the process.

Option #2 Download the medical claim form. Once you've completed it you can either send it in by email or mail.

Email your claim to:, or

Mail it to:
Allianz Global Assistance
Claims Department
PO Box 277
Waterloo, ON Canada N2J 4A4

Please note, GMS Travel Assistance may send you an email about your claim if we have your email on record.