As of midnight on November 1st, Robin Assist officially became the new GMS Travel Assistance provider. The switchover went smoothly, GMS Travel Assistance phone numbers stayed the same, and the team is actively assisting GMS customers.
Robin Assist’s team is ready to help travellers in their time of need 24 hours a day, seven days a week, 365 days a year, wherever they’re travelling in the world.
For GMS customers, whether you have an annual travel plan, an Immigrants & Visitors to Canada policy, or a TravelStar® Emergency Medical and/or Trip Cancellation and Interruption policy, GMS and Robin Assist have you covered every step of the way.
Along with emergency medical claims, Robin Assist now also handles TravelStar® Trip Cancellation, Interruption and baggage claims. This ‘one-stop shop’ for travel claims streamlines and simplifies the claiming process and provides a more transparent view of the entire claims journey.
GMS is thrilled with the top-notch service Robin Assist provides and we’re eager to share these company highlights with you.
Robin Assist has:
- A team of over 130, with assistance and claims professionals working around the world
- The ability to provide service in multiple languages
- A network of more than 10,000 providers in over 185 countries with direct billing support.
- The ability to coordinate with government health plans and other insurance companies for emergency medical claims.
- Technology to maximize your experience: easy claim submission, faster processing and payment by e-transfer or Electronic Funds Transfer (EFT).
- A claims portal that lets you see the progress of your claim from the moment you submit it, or when a GMS Travel Assistant representative opens a claim for you.
Robin Assist complies with guidelines set by the Canadian Life and Health Insurers Association. Learn more about Robin Assist at https://www.robinassist.com/.