We’re monitoring significant travel advisories and sharing updates to help members plan with confidence. Before you travel, regardless of destination, please review the official Government of Canada Travel Advice and Advisories  Advisories can change quickly and may impact your coverage.

Select a destination below to view the current situation, important dates, and relevant coverage notes.

Mexico

Mexico: February 25, 2026 

On February 22, 2026 the Mexican army killed a major drug cartel during a security operation near Puerto Vallarta, in western Mexico. Drug cartels have been retaliating as a result. Global Affairs Canada did increase the travel advisory for Mexico to an exercise a high degree of caution with regional shelter in place orders being in place for Jalisco (Puerto Vallarta) and Nayarit.    

If you are travelling to or are in Mexico it is essential that you check prior to departing or while on your trip to monitor the Government of Canada’s Travel advice and advisories for Mexico. 

Emergency Medical Coverage  

  • There is coverage when you depart to a destination that does not have a Government of Canada travel warning of “avoid all travel” or “avoid non-essential travel” to the country, region, city, or other destination (including cruise ships).

 TravelStar Trip Cancellation & Trip Interruption Insurance  

  • Any Single-Trip TravelStar Trip Cancellation plans for trips to Jalisco state (including Puerto Vallarta) purchased on or after February 22, 2026 at 12:00 p.m. CST will not have coverage for cartel-related conflict, as it is an anticipated event. 
  • Any Multi-Trip Annual TravelStar Trip Cancellation plans purchased on or after February 22, 2026 at 12:00 p.m. CST will not have coverage for cartel-related conflict for trips to Jalisco state (including Puerto Vallarta) when the later of:
    • the booking date of your trip, or
    • the purchase date of your plan is on or after February 22, 2026 at 12:00 p.m. CST.

Return Home is Delayed  

  • If you are in Mexico and your flight has been delayed returning to your province or territory of residence, you have an automatic 72-hour policy extension that will keep your coverage in effect.  

If your delay will be longer than 72 hours, please contact us:  

Call Centre Hours (CST)  

  • Mon: 7:00 a.m. to 6:00 p.m. 
  • Tue: 7:00 a.m. to 6:00 p.m. 
  • Wed: 7:00 a.m. to 6:00 p.m. 
  • Thu: 7:00 a.m. to 6:00 p.m. 
  • Fri: 7:00 a.m. to 6:00 p.m. 
  • Sat & Sun: Closed  

For Customers (Toll-Free)  

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Cuba

The Government of Canada is advising travellers to avoid non-essential travel to Cuba. The travel advisory was upgraded on February 11, 2026 at 19:28 ET due to worsening shortages of electricity, fuel, and basic necessities, including food, water, and medicine, which can also affect resorts. The situation is unpredictable and could deteriorate, disrupting flight availability on short notice. Aviation-related supply constraints have also been reported, which may contribute to flight delays, schedule changes, or cancellations.

TravelStar Trip Cancellation & Trip Interruption Insurance 

As of February 11 at 1:00 p.m. CST, the fuel shortages are considered an anticipated event. 

The policy does not cover expenses resulting from any situation, occurrence, circumstance, or medical condition that you knew, or reasonably should have known, might be a cause for cancellation, interruption, or delay. 

If your policy was purchased on or after February 11 at 1:00 p.m. CST 

  • There is no coverage for claims caused by, or related to, the shortages in Cuba, including travel disruptions associated with limited jet fuel availability. 
  • The policy is not eligible for coverage We are not able to provide benefits to this destination until the warning is removed. 
  • Our Customer Care representatives will be processing policy refunds. 

If your policy was purchased prior to February 11 at 1:00 p.m. CST 

Your policy includes an insured risk for when the Government of Canada issues an “avoid all travel” or “avoid non-essential travel” advisory after the booking date of your trip or the purchase date of your policy, and the advisory period includes your travel dates. Those impacted from the “avoid non-essential travel”  advisory on and after February 11, 2026 at 19:28 ET can submit eligible claims to GMS.  

Due to this situation, GMS will be accepting eligible claims for customers impacted by the fuel and supply issue that occurred between February 9, 2026 and February 11, 2026, when the travel advisory was “exercise a high degree of caution.” 

Important: The travel advisory must be in place for your travel dates, or within 2 weeks of your originally scheduled departure date. 

Emergency Medical Coverage 

  • For trip departure dates after February 11, 2026 at 19:28 ET, travel to Cuba will have no coverage due to the Government of Canada “avoid non-essential travel” warning. 
  • For trip departure dates prior to February 11, 2026 at 19:28 ET, you have coverage, as there was not an “avoid non-essential travel” or “avoid all travel” warning for Cuba. 

Return Home is Delayed  

  • If you are in Cuba and your flight has been delayed returning to your province or territory of residence, you have an automatic 72-hour policy extension that will keep your coverage in effect.  

If your delay will be longer than 72 hours, please contact us:  

Call Centre Hours (CST)  

  • Mon: 7:00 a.m. to 6:00 p.m. 
  • Tue: 7:00 a.m. to 6:00 p.m. 
  • Wed: 7:00 a.m. to 6:00 p.m. 
  • Thu: 7:00 a.m. to 6:00 p.m. 
  • Fri: 7:00 a.m. to 6:00 p.m. 
  • Sat & Sun: Closed  

For Customers (Toll-Free)  

For Collect

For Brokers (Toll-Free)