How we're responding to COVID-19 | coronavirus FAQs
March 13, 2020 | The Government of Canada has issued a Global Travel Advisory to avoid all non-essential travel outside of Canada to limit the spread of COVID-19. As a result, we're temporarily suspending sales of TravelStar Emergency Medical and Trip Cancellation Insurance plans effective immediately as we cannot provide coverage for claims incurred outside of Canada. For the latest on Government of Canada travel advisories, click here.
Delays and cancellations happen for all sorts of reasons, many of which are out of our control. But you can protect the investment you made in your trip from unexpected cancellations and delays with the purchase of our TravelStar® Trip Cancellation Insurance. We’ll cover the unexpected costs of a trip cancellation, interruption, or delay so you don’t have to take a hit for something you had no control over.
Our TravelStar Trip Cancellation Coverage helps you feel protected even before you start your trip. In the event your trip is cancelled before your departure, you'll be covered for items such as non-refundable airfare, pre-paid travel arrangements and any cancellation penalties. In the event your trip is interrupted after leaving, you'll be covered for items like transportation to rejoin tour groups or the cost of out-of-pocket expenses during longer delays (such as meals, accommodations, telephone calls and taxi fares). Plus, if your personal belongings are delayed, lost or damaged, you’ll be covered by the baggage benefit that’s included at no extra cost with our Trip Cancellation Coverage.
Don't forget there's 10% savings on your Trip Cancellation Coverage when you bundle it with Emergency Medical Coverage!
When you purchase GMS TravelStar Trip Cancellation Coverage, you'll protect the financial investment you made in your trip should an event like the following arise.
Emergency Medical Conditions
Unexpected medical conditions that delay, prevent or interrupt your travel.
The death of an immediate family member, business partner, key employee, caregiver or host at your destination that prevents or interrupts your travel.
Government Advisories & Visas
Employment & Occupation
Default of a Travel Supplier
Travel services are not delivered due to the financial default of your travel supplier.
Delays, Schedule Change & Misconnections
Delays due to natural disasters; an act of terrorism before or after departure; hijacking or forced quarantine; jury duty or subpoena to be a witness; default of travel supplier.
The above is a summary only. Refer to the policy wording for details and information on limitations or restrictions.
Note: Circumstances or medical conditions you were aware of before booking your trip or purchasing your Trip Cancellation Plan, which may prevent or interrupt your travel, are not covered.
A delay in your trip can be both costly and frustrating. That’s why we recommend adding the Trip Delay Upgrade to your travel insurance package. With this upgrade, you can be covered for necessary and comfort items when a travel delay lasts 12 hours or more. The upgrade includes coverage for:
Trip Cancellation plans are available to anyone provided:
Yes, in some provinces.
For full or partially-refundable trips, contact your travel supplier as soon as you can. Once your trip has been cancelled, here's what you'll need to submit a claim with us:
Reimbursement will not be provided for trips booked through the redemption of any reward points or if you accept a credit from the travel supplier for future travel.
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