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Welcome to your new My GMS Member Experience
Your 3sHealth Association benefits are moving to a redesigned portal that makes it easier to manage claims, payments, and support.
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1. How To Activate Your Account
When the portal is ready, you’ll receive two emails:
- A welcome message to the new portal.
- A link to activate your account.
Please follow the instructions in those emails to log in for the first time.
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2. How to Submit a Claim
Each claim now needs to be submitted on its own, but we’ve made the process quick and intuitive—and you can track claim status and payment details in real time.
- Keep using your existing benefits card.
- No changes are required with your providers; your current setup continues to work, and there will be no disruption to your claims or reimbursements.
This change is the first step toward real-time claim adjudication. When that feature launches, you’ll see the exact amount payable the moment you submit a claim. We’ll let you know as soon as it’s available.
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3. View your EOB and Claims History
See how to find your past claims, review your Explanation of Benefits, and check payment details like claim status, dates, and amounts in your My GMS account.
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4. Access your My GMS Card
Find out how to view your My GMS card so you have your plan information ready when you need it for appointments, claims, or provider visits.
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5. View your Coverage, Benefits and Policy Wording
Learn where to find your coverage details, review your benefits, and access your policy wording in My GMS so you can better understand what is included in your plan.
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6. View your Premium Receipts
See how to find your premium receipts in My GMS so you can review your payment records and keep important plan information in one convenient place.
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Need Help? We're Here For You
Have questions or need help?
- Call us at 1-855-352-7638 (June 1 to July 31, Monday to Friday, 7 a.m. to 6 p.m. CST).
- Or call our regular line: 1-800-667-3699 Monday to Friday, 7 a.m. to 6 p.m. CST).
Frequently Asked Questions
- Can I submit health claims online?
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Absolutely. When you register for a My GMS account you can submit and review claims and payments, set up direct deposit, review your policy information, and more.
We like to remind our health and dental customers that submitting claims through My GMS speeds up the claims processing and payment process. (Prefer to submit by snail mail? We have that option, too.)
- How do I submit a health or dental claim?
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The fastest and easiest way to submit a health or dental claim is through your My GMS account. We also accept claims by mail to:
Group Medical Services
Claims Department
2055 Albert Street, PO Box 1949
Regina, SK S4P 0E3Before you submit, remember to:
- review the form instructions
- attach all your receipts (original if sending by mail, copies if sending online)
- submit within 12 months of your service date
If your individual or group health and dental policy ends, you must submit any claims to us within 30 days of the policy termination date.
- Can my health provider bill GMS directly?
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Yes. Your GMS card doubles as a pay-direct card which means participating dentists, pharmacists, and other health and vision service providers like massage therapists and optometrists can bill us directly and save you from submitting a claim. Use our Pay-Direct Provider Locator to find a provider near you.
- What are “reasonable and customary limits” and how do they affect a claim?
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Reasonable and customary (or R&C) limits are maximum amounts we set for services and items. We calculate these limits based on the average amount health providers charge and the province the service is provided in.
We factor R&C into our claims review process.
- What is travel insurance?
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Travel insurance can’t guarantee your itinerary, but it can protect your wallet. Getting medical treatment in a foreign country or rebooking a flight home after your airline cancels your ticket without warning can be expensive and overwhelming. Travel insurance helps take some of that worry away.
We have two TravelStar travel insurance options for Canadians:
- Emergency Medical travel insurance: Covers you in case you need emergency medical care while you’re travelling.
- Trip Cancellation & Interruption travel insurance: Covers many of the expenses that come with an interruption or cancelled trip.
- How do I know if I qualify for Emergency Medical travel insurance?
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Let’s find out. Head to the TravelStar eligibility requirements page for a full list of TravelStar eligibility criteria.
These criteria apply to all applicants, even if an applicant, such as a child under the age of 16, isn’t charged a premium.
- Does GMS TravelStar Emergency Medical travel insurance cover pre-existing medical conditions?
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Your travel health insurance plan covers medical expenses for pre-existing conditions that have been stable for at least 180 days before travelling. Even if your doctor gives you the all clear to travel, you’ll need to meet the requirements found in the policy wording.
- Will my coverage change if my health changes after I buy a plan and before I leave on a trip?
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It could. Let us know about any health and/or medication changes before you travel. A change in health could increase your premium, make you not eligible for coverage, and/or impact coverage for that pre-existing medical condition. Any pre-existing condition must be stable for 180 days immediately before your departure date.